Job Description

Greet and check-in guests, providing a warm welcome and efficient service
Handle guest inquiries, requests, and complaints with empathy and professionalism
Process check-outs, including accurate billing and payment handling
Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
Maintain thorough knowledge of hotel facilities, local attractions, and services
Collaborate with other departments to ensure guest needs are met promptly
Manage reservations, room assignments, and special requests
Ensure the front desk area is organized and well-stocked with necessary supplies
Assist with administrative tasks, including report generation and inventory management
Adhere to hotel policies and procedures while maintaining a customer-focused approach
Participate in ongoing training to enhance guest service skills and product knowledge

About AccorHotel

AccorHotel