JOB OVERVIEW:
Under the general guidance of the Director of Front Office, the Overnight Bell Attendantposition is responsible for meeting, greeting, and assist in transporting guest to tourist areas, providing information on the local area, and ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.
YOUR KEY RESPONSIBILITIES:
- Must love and take care of guests!
- Must say âyesâ and âthank youâ often!
- Greet arriving guests and retrieve their luggage
- Escort guests to their rooms, explain the room facilities, and sell the hotelâs various outlets (restaurant, bar, spa)
- Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
- Transport departing guestsâ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
- Ensure that luggage has been stored safely according to prescribed procedures
- Ensure that the luggage storage area is always kept clean and tidy
- Inform guests with savvy knowledge of hotel, its services, the city, and local âhappeningsâ
- Be fully aware of what functions are going on in the hotel
- Able to drive in a safe and efficient manner
- Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
- Responsible to ensure the safety and security of the guests while traveling.
- Provide gracious, attentive, and friendly service
- Any other reasonable duties as assigned by the supervisor or manager \
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.