Bellman

• Greet and welcome guests at the main entrance

• Assist in driveway management

• Assist arriving and departing guests by opening and closing car and taxi doors.

• Assist guests with mail, messages, and any plans or arrangements they require

• Assist guests regarding hotel facilities in an informative and helpful way.

• Maintain a clean and tidy entrance and baggage room.

• Ensure timely pick up and deliveries pertaining to baggage handling.

• Provide information and/or assistance to guests as and when required.

• Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service.

• Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance.

• Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff .

• Alert Security or Duty Manager of suspicious looking person(s) / articles .