Job Description

Working across reception and other front office areas
Supervise, train, and support front office staff to deliver outstanding customer service.
Oversee daily operations of the reception/front desk area.
Manage check-in, check-out, reservations, and guest inquiries efficiently.
Handle customer complaints and resolve issues promptly and professionally.
Monitor staff performance and provide feedback to encourage development.
Ensure compliance with company policies, health & safety, and operational standards.
Be an advocate of ALL: Accor’s loyalty program to non members

About AccorHotel

AccorHotel