Raffles The Red Sea in Umluj, Saudi Arabia, is seeking a dedicated and experienced Spa & Wellness Assistant Manager to join our luxury resort team. In this role, you will support the Spa & Wellness Manager in overseeing the daily operations of our world-class spa facilities, ensuring exceptional guest experiences and maintaining the highest standards of service.
- Assist in managing the day-to-day operations of the spa and wellness facilities
- Support the Spa & Wellness Manager in developing and implementing strategies to enhance guest satisfaction and increase revenue
- Supervise and train spa staff, ensuring they deliver exceptional customer service and adhere to brand standards
- Oversee scheduling, inventory management, and maintenance of spa equipment and supplies
- Ensure compliance with health and safety regulations and maintain a clean, safe environment for guests and staff
- Assist in managing the spa's budget, including monitoring expenses and identifying cost-saving opportunities
- Collaborate with other departments to create and promote spa packages and special offers
- Handle guest inquiries, feedback, and concerns professionally and efficiently
- Stay informed about industry trends and implement innovative spa treatments and wellness programs