Responsible for prospecting, soliciting and nurturing the social catering market from start to finish for our traditional event spaces.
Conduct any/all site inspections as required.
Organize convention booking and catering events from date of departure and maintain accurate activities within files consistently
Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department
Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes
Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated
Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community
Additional responsibilities, as outlined by Director