Please specify which role you are interested in when applying:
- Full Time Guest Service Agent/Front Office All Rounder
- Part Time Valet Attendant
- Casual Valet Attendant
Full Time Guest Service Agent/Front Office All Rounder
- Be the first point of contact and greet guests with a warm welcome every time
- Make the check-in, check-out process run smoothly
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
- Ensure the security of our guests and their possessions
- Handle guest complaints in a positive manner and escalating as required
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Assist with valet parking as required
Part Time & Casual Valet Attendants
- Be the first point of contact and greet guests with a warm welcome every time
- Safely park and retrieve guest vehicles
- Managing pick up times for vehicles to ensure they are onsite for early departures
- Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner
- Guide guests to their room where required
- Ensure the efficient delivery and collection of group luggage.
- Be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested
- Book tours and sightseeing activities where required
- Ensure all logs are completed for receipt and outgoing parcels, mails etc
- Assist with room shows for guests as requested by Front Office team members
- Respond to guest requests and queries providing knowledgeable, accurate and helpful information