Reporting to the Assistant Housekeeping manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness
- Handle Guest concerns and react quickly, logging and notifying the proper areas
- Actively participate in daily briefing, daily warm up and department meetings as required
- Ensure Room Attendants are informed daily about priorities in their section
- Ongoing training, coaching and development of Colleagues to impact overall departmental morale
- Build strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage)
- Follow departmental policies and procedures
- Report necessary maintenance items
- Follow all safety and sanitation policies
- Other duties as assigned