Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Co-ordinate the operations of the Housekeeping and Colleague Uniform Departments
- Handle guest concerns and follow through on actions required
- Ensure the effectiveness of all work teams through staff planning, hiring and scheduling, while adhering to budgeted productivity standards
- Responsible for ensuring consistency in exceeding guest service expectations
- Conduct daily inspections of guestrooms and public areas
- Ensure that all Fairmont standards are in place and monitor performance against these standards
- Actively participate in Guest Satisfaction initiatives
- Ensure effective leadership and on-going colleague training and development
- Provide regular feedback and coaching to colleagues and conduct regular performance reviews
- Drive the efforts toward the achievement of improved Colleague Engagement Index results
- Committed to Health and Safety in the workplace
- Communicate and co-operate with other departments to ensure the highest levels of guest service are maintained
- Build strong inter-departmental relationships with peers
- Ensures Lost & Found property/procedures are followed accurately and consistently
- Actively participate and promote environment awareness
- Involvement in special project and renovation
- Other duties as assigned