Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
Collaborate with Heads of Department to coordinate cross-training and deliver a unified guest experience.
Develop and maintain rosters and attendance records, ensuring the team is optimally resourced at all times.
Uphold and enforce safety regulations and standards — champion a culture of health & safety across the team & Hotel.
Oversee the day-to-day operations, identify opportunities for improvement, and implement changes to enhance service, productivity and guest satisfaction.
Engage with the team: conduct regular check-ins, resolve grievances, foster open communication and build a strong, high-performing culture.
Step into front-office duties to support the guest-facing team and ensure seamless guest arrivals, check-in/out, and overall reception operations.
Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.