JOB OVERVIEW:
Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.
YOUR KEY RESPONSIBILITIES:
- Lead and manage the front-of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
- Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
- Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.
- Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
- Monitor guest feedback related to dining service and implement strategies for continuous improvement.
- Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
- Ensure full compliance with health, safety, and restaurant policies and procedures.
- Foster team engagement and growth through ongoing training, coaching, and mentorship.
- Mentor and guide staff in teamwork, professionalism, and delivering consistent quality service.
- Ensure all daily reports, service logs, and documentation are accurately completed.
- Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.