MAIN DUTIES:

Administration

Assign responsibilities, allocate resources and co-ordinate the activities of yourself and others to meet objectives effectively and efficiently

Financial and Revenue Responsibilities

Set high performance standards and pursue agreed goals (with your Manager)
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

Training and Human Resources

To attend trainings and meetings as and when required.
To undertake all the administrative requirements for the Human Resources Department.
Follow appropriate filing and data retrieval systems in order to ensure ease of access to up to date information at all times
To maintain and upkeep the confidential files of all Heartists.
To prepare the monthly Human Resources report on a timely basis
To organize the Monthly Heartist Cocktail Party, Sofitalk, Supervisor/Assistant Manager High Tea and Early Bird Breakfast.
To assist with the co-ordination and implementation of all AHeartist Communications and committees.
To have knowledge of the company policies & procedure and the UAE Labor law.
To maintain Heartist Activities library, photos and photo albums.
To maintain the Heartist Notice board and update regularly.
To prepare and maintain monthly distribution of Birthday Cards to Department Heads.
To sort out resumes/CV’s to the right channels
To arrange all interview appointments.

Maintains effective communications at all levels of management, Heartists and candidates
Liaison with recruitment agencies and hotel schools graduates
Manage the on-line recruitment through the Hotel Web Site
Correct and timely placement of internal and external advertisements

Ensure Employees and Manager awareness of HR Policies and procedures
Ensure information relating to industrial instruments is readily available to all Employee and Managers

Manage performance management system and cycle of recruitment, induction, training, development, and succession for Levels 6 - 4 and ensure process is adhered to for other positions
Assist line managers in the recruitment, induction, training, development, and succession for Supervisory and Rank & File levels.
Adhere to time frames established by Head Office

Initiate programs which foster good work relations such as social club and consultative committees

Data Base Management
Manage standardised responses to correspondence
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training
Prepares and administers detailed induction program for new staff

Provides input for probation and formal performance appraisal discussions in line with company guidelines
Regularly communicates with staff and maintains good relations

To carry out any other reasonable duties as assigned by the Director of Human Resources or the Human Resources Manager

Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
Treat complaints of harassment and discrimination promptly and confidentially.
Treat customers and colleagues from all cultural groups with respect and sensitivity.
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
Adheres to Sofitel/Accor Code of Conduct, Employee Handbook and Hotel policies
Demonstrates an understanding of competitors’ major strengths and weaknesses
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

Miscellaneous

To report for duty punctually wearing the correct uniform and name tag.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
To provide friendly, courteous and professional service at all times.
To maintain good working relationships with your colleagues and all other departments.
To be aware of the hotel’s Heartist Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
To comply with UAE legislation as required.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

To attend training and meetings as and when required.
All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
All Heartists may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety

Ensure that all potential and real Hazards are reported immediately and rectified
Be fully conversant with all departmental Fire, Emergency and Bomb procedures
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

Confidentiality

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

To be fully conversant with:

Talent & Culture Coordinator

Job Description