What you will be doing:
Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following:
- Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed
- Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines
- Assist with bi-weekly payroll
- Participate and lead the hotel upgrade program
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects
- Assist guests regarding hotel facilities in an informative and helpful way
- Assist and follow up with any guest inconvenience
- Review processes and procedures, looking for area of opportunity and putting in place improvement plan
- Work with Rooms Operations Manager on action plan to increase employee engagement
- Follow departmental policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned