The Recreation Manager is responsible for the strategic leadership, day-to-day management, and continuous enhancement of all recreational facilities and services at Raffles & Fairmont Doha. This role ensures exceptional guest experiences, operational excellence, brand alignment, and revenue optimization across recreation offerings, while maintaining the highest standards of luxury, safety, and service.
Key Responsibilities
- Oversee daily operations of all recreational facilities, including swimming pools, fitness center, and outdoor activities.
- Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation in line with Raffles & Fairmont brand guidelines.
- Develop and implement SOPs, policies, and procedures to ensure operational efficiency and consistency.
- Deliver personalized, intuitive, and anticipatory service reflective of Raffles & Fairmont luxury standards.
- Proactively engage with guests to ensure satisfaction, handle feedback, and resolve concerns in a timely and professional manner.
- Collaborate with Spa, Rooms, F&B, and Concierge teams to curate bespoke recreational experiences and guest programs.
- Lead, coach, and inspire the recreation team to achieve service excellence and high performance.
- Recruit, train, schedule, and evaluate team members, ensuring appropriate staffing levels and compliance with labor regulations.
- Foster a culture of engagement, accountability, and continuous learning.
- Prepare and manage departmental budgets, forecasts, and cost controls to meet financial objectives.
- Identify opportunities to maximize revenue through programming, memberships, activities, and partnerships.
- Monitor KPIs, prepare reports, and present performance updates to senior management.
- Ensure full compliance with local regulations, health and safety standards, and Accor policies.
- Conduct regular risk assessments, audits, and emergency drills.
- Ensure all certifications, licenses, and lifeguard requirements are current and maintained.
- Design and implement innovative recreational programs, seasonal activities, and wellness initiatives aligned with the Doha market and luxury guest expectations.
- Stay informed on industry trends and introduce best practices to elevate the overall offering.