Job Description

Act as the main contact for guests and handle complaints, service recovery, and special requests.
Drive Guest Satisfaction Index (GSI), RPS, and online review scores through proactive guest engagement.
Ensure LQA, brand standards, and service quality audits are consistently met.
Oversee daily hotel operations across all departments during the shift.
Ensure VIPs, arrivals, departures, and room status are properly managed.
Support and lead colleagues on duty to deliver excellent service.
Ensure safety, security, and emergency procedures are followed.
Approve upgrades, rebates, and service recovery within authority.
Prepare Duty Manager reports and ensure proper handover.

About AccorHotel

AccorHotel