Job Purpose
This position is responsible for providing prompt and professional F&B service to Hotelās guests.
Key Interactions
Internally
- Engineering
- Front Office
- Housekeeping
- Kitchen
- Purchasing
- Talent & Culture
Externally
Primary Responsibilities
Outlet Operation
- Perform opening/closing side duties as assigned and set all tables according to standards and procedures
- Deliver F&B services in accordance to departmental standards and procedures
- Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
- Greet all patrons warmly upon arrival at the door and escort them to the table
- Ensure that all food & beverage are served according to service standard
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patronsā table at the correct temperature
- Try to remember individual patronās names and their preferences to extend a personalized service
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
- Thank all patrons for patronizing the outlet upon their departure
- Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
- Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
- Report any complaints, incidents or other irregularities to management
- Assist other Food & Beverage outlets with their operations during peak times or when required
Other Responsibilities
Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Knowledge and Experience
- Secondary / High school education
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- No experience is required
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
Must be well-presented and professionally g