Raffles the Red Sea, located in the picturesque coastal town of Umluj, Saudi Arabia, is seeking an exceptional Head Butler to lead our esteemed butler team. As the Head Butler, you will be responsible for ensuring the highest standards of personalized service and guest satisfaction in our luxurious resort.
- Oversee and manage the butler team, ensuring seamless service delivery and guest satisfaction
- Develop and implement standard operating procedures for the butler department
- Train and mentor butler staff, fostering a culture of excellence and continuous improvement
- Coordinate with other departments to ensure all guest requests and preferences are met
- Personally attend to VIP guests and handle special requests
- Manage butler schedules, assignments, and workload distribution
- Conduct regular quality checks and audits to maintain service standards
- Handle guest feedback and complaints promptly and professionally
- Manage inventory and supplies for the butler department
- Stay updated on industry trends and implement innovative service concepts
- Ensure compliance with all hotel policies, procedures, and safety regulations