Promote SO/ Honors, ensuring members receive personalized recognition and benefits.
Handle guest complaints promptly, ensure effective service recovery, and follow up to confirm satisfaction, keeping the GEM Supervisor informed.
Respond to all guest requests and enquiries efficiently, providing accurate information and directing them to the appropriate departments.
Manage all guest communications (telephone, email, messages) professionally, courteously, and confidentially.
Maintain up-to-date knowledge of resort facilities, services, and local attractions.
Be proactive and guest-focused, assisting with all reasonable requests, especially during peak periods.
Adhere to SO/ Maldives and brand service standards, ensuring consistency across operations.
Operate Resort systems, including telephone, FCS, OnQ PMS, and Micros, efficiently.
Work collaboratively with Housekeeping, Engineering, F&B, and Kitchen teams to ensure seamless guest experiences.
Ensure effective shift handovers, briefings, and daily operational follow-ups.
Maintain guest profiles and histories to support personalized service for returning guests.
Participate actively in Front Office operations and departmental meetings.
Support departmental planning, resource allocation, cost control, and performance reviews.
Promote a culture where “everyone sells” while maintaining service quality.
Ensure compliance with Health & Safety standards and maintain professional grooming in line with SO/ and Ennismore standards.
Carry out any other reasonable duties as assigned by the GEM Supervisor