- Supervise and lead the In-Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance.
- Schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours.
- Conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment.
- Ensure all guests receive exceptional service during their In-Room Dining experience, exceeding their expectations and addressing any concerns or complaints promptly and professionally.
- Monitor guest feedback and reviews related to In-Room Dining, taking appropriate actions to improve service and address recurring issues.
- Oversee the efficient processing of In-Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms.
- Collaborate with the kitchen and other relevant departments to ensure the timely preparation and delivery of food and beverage orders.
- Maintain and enforce high-quality standards in food presentation, service etiquette, and cleanliness of dining trays and amenities.
- Conduct regular inspections to ensure compliance with health, safety, and hygiene regulations.
- Monitor inventory levels of In-Room Dining supplies, such as cutlery, glassware, and amenities, and coordinate with the procurement team for timely replenishment.
- Develop and implement training programs for In-Room Dining staff to enhance their product knowledge, service skills, and upselling techniques.
- Provide ongoing coaching and feedback to team members to help them improve their performance.
- Maintain accurate records of In-Room Dining orders, expenses, and other relevant data.
- Assist in preparing reports and providing data for management review.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.