- Ensures that all Front Office Standards Operating policies and procedures are adhered
- Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
- Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
- Strong and effective communication with all other departments
- Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
- Responsible to balance operational, administrative and colleague needs
- Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
- Provides passionate direction towards achieving our vision
- Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
- Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
- Effectively maximizes inventory levels during high occupancy/sold out nights
- Adheres to and promotes the Company鈥檚 Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.