The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.
Primary Responsibilities
Manages Administration and General
- Overseeing the room queue, ensuring guests receive prompt and clear communication regarding their room鈥檚 availability.
- Monitor and communicate room readiness between Housekeeping, Engineering and Butler, proactively identifying potential delays or special requirements to ensure smooth arrival experience
- Ensures Lobby & Concierge Operation鈥檚 smooth daily administrative operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
- Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
- Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Co-ordinate the preparation and printing of guest welcome cards and key cards aligned with reservation details.
- Manage stationery inventory, including monitoring stock levels, initiating timely reorders, and tracking usage to ensure optimal supply.
- Administer Timesoft system with accuracy to ensure reliable payroll outcomes and operational transparency.
Executes Core Taks of Guest Assistance
- Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.
- Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.
Seeks Constant Improvement of Quality in Product and Services
- Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.
- Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP)
- Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.
- Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
- Contributes to the hotel鈥檚 Corporate Social Responsibility efforts.
- Performs any other duties and responsibilities that may be assigned.