At Roswyn, A Morgans Originals Hotel, our Front Office Managers are the driving force behind exceptional guest experiences. You will lead a team of front office professionals, ensuring smooth daily operations while delivering personalized, memorable service that reflects the Morgans Originals spirit.
This role is hands-on, people-focused, and all about balance: keeping an eye on daily operations while maintaining the bigger picture of guest satisfaction and brand excellence.
What you鈥檒l do...
Lead the Front Office team by example鈥攂e visible, approachable, and proactive in guiding and supporting your colleagues.
Oversee all front desk operations including check-ins, check-outs, room allocations, and VIP guest handling.
Ensure every guest interaction is warm, authentic, and memorable, reflecting the Morgans Originals spirit.
Act as the primary point of contact for guest concerns, resolving issues with empathy, efficiency, and creativity.
Collaborate closely with F&B, Housekeeping, and other departments to ensure seamless coordination and service delivery.
Conduct regular property walkthroughs to ensure guest areas meet operational and brand standards.
Monitor guest feedback, escalate trends, and work with the team to continuously elevate the experience.
Assist with recruitment, training, coaching, and motivating the Front Office team.
Oversee operational reports, handovers, and internal communications, ensuring accuracy and timeliness.
Support safety, security, and emergency protocols within the Front Office during shifts.