Our Room attendants are responsible for cleaning and servicing Guestsâ rooms in order to provide a truly pleasant and comfortable experience. They ensure that all suites and rooms are inviting and perfectly clean and also address all Guestsâ queries politely and knowledgeably.
Our Room attendants synergically collaborate with the Public spaces attendants, HSK porters and Laundry team, the Butlers, the Front Office and the Maintenance staff under the supervision of the HSK Director, Assistant HSK Director and Floor Supervisors.
Key Responsibilities
- Clean assigned Guestsâ suites and rooms according to standards established by the Hotel: making the bed, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms and vacuuming the carpets,
- Restock beverages and food items in the mini-bar,
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Floor Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of HSK offices, wardrobes, equipment and pantries.
- Keep informed of Hotel products and services knowledge to answer Guestsâ questions.
- Answer all Guestsâ questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the Floor supervisors to handle.
- Support Guests when requested (i.e. following the Lost&Found procedure).
- Verify the physical status of the linens, towels and equipments and update the Floor supervisor of any discrepancies found by reporting timely any technical issues and maintenance needs.
- Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to Guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
- Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries
- Carry out HSK portersâ services when required (e.g., delivery of linen, processing laundry orders).
- Additional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel.
- Follow Hotel security guidelines and comply with Hotelâs health&safety and hygiene policies and procedures.