Prepare accurate invoices for groups, events, corporate accounts, and long‑stay guests in line with Fairmont and Accor standards.
Verify supporting documentation such as contracts, banquet event orders, and rate agreements before billing.
Ensure timely distribution of invoices to clients and internal departments.
Monitor outstanding balances and follow up promptly to ensure timely payment.
Maintain the AR ageing report and escalate overdue accounts as required.
Liaise with clients to resolve billing queries professionally and efficiently.
Reconcile guest and city ledger accounts daily, ensuring accuracy and completeness.
Prepare month‑end AR reports for the Finance Manager and Financial Controller.
Support audit requirements by maintaining organised, compliant financial records.
Ensure adherence to Accor credit policies, including credit checks and approval processes.
Maintain accurate client profiles in the PMS and financial systems.
Protect guest data in line with GDPR and Accor privacy standards.
Work closely with Sales, Events, and Front Office to ensure accurate billing information.
Support colleagues by providing financial clarity on group blocks, deposits, and billing instructions.
Attend departmental meetings to review AR performance and upcoming business.

Accounts Receivable

Job Description