MAIN DUTIES:

To assist and support the operation of the hotel if and when needed.
To assist the outlet manager in developing documents related to Policies and Procedures for the Food and Beverage Operation Manual.
To prepare the relevant materials for all meetings attended by the Food & Beverage Director: Daily Operations Meeting, Daily Food & Beverage briefing, Executive Committee Meetings, Food & Beverage Departmental Meetings, and Sales & Marketing Meeting.
To submit Purchase Requests for the Food & Beverage Division for signature to the Food & Beverage Director and log and trace Purchase Requests for execution.
To handle and direct all Food and Beverage Enquiries to the appropriate person.
To coordinate a master weekly schedule for all division (management only)
To handle and direct employee Enquiries.

Administration

To type, take minutes and dictation, draft letters, handle telephone calls, file and trace correspondence.
To be responsible for the security and upkeep all Food and Beverage files.
To coordinate the input of all standard recipes into the computers and maintenance of the computerized recipe file.
To type and coordinate the printing of all outlet menus for the outlet managers.
To type and coordinate the printing of all outlet menus for the outlet managers.

Training and Human Resources

To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
To attend training and meetings as and when required.

Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment and victimisation.
Treat complaints of harassment and discrimination promptly and confidentially.
Treat customers and colleagues from all cultural groups with respect and sensitivity.
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

Food & Beverage Administrator

Job Description