- Act as the visible leader during breakfast service in the absence of the Assistant Manager or Manager.
- Oversee the shift and allocate morning duties to team members when leadership is not present.
- Represent the Breakfast team in operational meetings when required.
- Ensure all breakfast opening and closing procedures are completed and all documentation is accurately recorded.
- Maintain the cleanliness and presentation of the breakfast area to Fairmont standards.
- Monitor and replenish breakfast stock levels, placing orders as needed.
- Communicate clearly and professionally with colleagues to support smooth service flow.
- Maintain a strong guest鈥慺ocused approach and ensure the team delivers warm, attentive morning service.
- Take and deliver breakfast orders accurately, ensuring speed and consistency.
- Handle guest issues or complaints appropriately and update the Breakfast or Club Lounge Manager on actions taken.
- Identify opportunities to upsell breakfast items and support daily revenue generation.
- Stay aware of daily business levels and upcoming events impacting breakfast service.
- Take responsibility for all payments and financial transactions during the shift.
- Lead pre鈥憇hift morning briefings in the absence of the Assistant Manager or Manager.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.