Assistant Executive Housekeeper

Systems/Operations

· Recommends changes in policies, methods, equipment on staff to improve Departmental standards/ productivity and ensures implementation on the same.

· Helps EHK in the implementation of major changes in all hotel areas, to achieve organizational objectives.

· Assist in preparing operational and expenditure budgets for Housekeeping.

· Coordinates repair and maintenance schedules of rooms.

· Responsible for usage of all departmental master keys and mini bar keys.

· Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same.

· Ensures cleanliness and hygiene standards in all hotel areas.

· Recommends aesthetic standards for quality up gradation of Housekeeping products, amenities and services.

· Ensures adherence to company and hotel policies on all departmental employees.

· Checks and controls the availability and proper usage of supplies & material.

· Ensures maintenance and upkeep of garden areas and indoor/ outdoor plants as per international standards.

· Ensures aesthetic standards of flower arrangements in the hotel.

· Ensures quality laundering and dry cleaning of guest and house linen through effective coordination of laundry department.

· Ensures adherence to international standards of hygiene and cleanliness in all areas (guest, heart of the house).

· Supervise the linen inventory quarterly.

· Checks and prepare yearly SNAG list for Public Area and Rooms.

· Ensure that task is given properly to Public Area and Rooms daily.

· Handle all service matters to guests in the station

· Check all VIPs room, check-out rooms and guest rooms

· Show fullest cooperation within the team and other departments

· Attend training classes as per schedule

· Be aware of the daily hotel activities and has product knowledge of all the hotel facilities

Staff/ Training

· Ensures department employees are fully trained through constant OTJ and classroom training.

· Attends behavioral and vocational training in own and related work areas so as to enhance skills and develop multifunctional.

· Personally, conducts key training’s.

· Uses the appraisal system to review the performance of direct subordinates and determines their development needs.

· Counsels subordinate impersonal and work-related matters.

· Guides and trains staff on development of correct operational skills.

· Keeps herself updated on latest trends and technological developments.