Job Description

Plan and coordinate room reservations to optimize occupancy and revenue
Implement effective selling techniques and strategies to maximize room sales
Prepare accurate forecasts, reports, and statistics on a timely basis
Respond promptly to customer inquiries and resolve issues efficiently
Maintain and update the corporate database with guest information and booking details
Collaborate with other departments to ensure smooth operations and guest satisfaction
Train and supervise reservation associates, delegating tasks as needed
Ensure adherence to company policies regarding discounts and corporate rates
Monitor and analyze market trends to adjust reservation strategies
Assist in developing occupancy forecasts for annual budgets
Handle VIP reservations and special requests with utmost care and attention

About AccorHotel

AccorHotel