We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Bell Captain. As a Bell Captain with Fairmont Jasper Park Lodge, you’ll offer a smile and a helping hand to our Guests as you personally greet them on their arrival. Your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.
What you will be doing:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Follow departmental policies, procedures and service standards, including all safety policies
- Responsible for the transportation of Guests on and off property as well as the delivery of luggage and any other items for delivery within the Hotel
- Responsible for the training and development of the Guest Services team and overseeing Guest Services operations
- Ensure all emails addressed to Bell Team answered and actioned and updated in the Log Book
- Ensure Bell captain checklist is completed by the end of each shift
- Maintain a presence in the Lobby offering assistance to Guests, opening main entrance doors and car doors upon Guests' arrival under the direction of the Guest service manger
- Manage curb-side check in process to ensure all standards are followed
- Direct the Bellperson team each shift regarding coordination of tour arrivals, departures, tour Guests, special requests and assistance to Guests throughout the property
- Consistently uphold a professional and well-groomed appearance in accordance with the company’s established grooming policies and standards.
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Other duties as assigned