Inspiring & engaging, as an Assistant Front Office Manager you will support Front Office, Royal Service, Fairmont Gold & Guest Services to ensure a seamless experience for all guests.
What you will be doing:
- Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
- Oversee and support both Royal Service and Pre-Arrival operations, ensuring seamless coordination, efficient communication, and an elevated guest experience.
- Create a positive & engaging culture within the Front Office Department
- Assist in regular training, counseling and re-coaching to ensure consistency of service standards.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Maximize rooms revenue through participating in yield management meetings and implementing supportive agreed upon revenue management strategies and practices
- Assist the Front Office Manager with administrative tasks including scheduling, projects and weekly trainings.
- Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel