Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, Wellness, Golf and menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines.
Handle telephone enquiries according to departmental procedure
Coordinate all group arrangements
Work with group contacts to facilitate program planning and requirements
Communicate group needs and specifications to all relevant departments
Follow up with Post-Conference reports and review group billings
Input all group bookings and update booking activities in the system on a weekly basis
Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
Maintain gifts inventory and coordinate the sending of gifts to clients
Arrange site inspections for potential clients
Promote positive relations with clients and attend to all requests expediently and courteously
Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Sales Executive

Job Description