Deputise for the Housekeeping Manager in their absence, ensuring seamless operations and decision-making
Maintain high standards of cleanliness and hygiene in all areas, regularly monitoring quality and implementing improvements as needed
Assist in controlling payroll, ensuring productivity and effective rota management in line with business needs and budgets
Manage stock levels of linen and cleaning supplies, overseeing deliveries and maintaining secure storage
Ensure adherence to security, privacy, and health and safety procedures, including proper key management and risk assessments
Monitor and improve delivery of brand standards and SOPs, addressing guest feedback and resolving issues promptly
Support recruitment, employee relations, and team welfare, including conducting appraisals and delivering departmental inductions
Assist in team development, ensuring completion of training matrices and attending relevant meetings and training courses
Maintain professional standards of dress code and behaviour, demonstrating courtesy in all interactions with guests, members, and staff
Collaborate with other departments to ensure smooth interdepartmental operations and guest satisfaction
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards
Implement and monitor environmentally friendly practices within the housekeeping department, including proper waste management and use of eco-friendly cleaning products
Assist in preparing and managing departmental budgets, identifying areas for cost savings and efficiency improvements
Participate in the development and implementation of new housekeeping procedures and technologies to enhance operational efficiency