Public Area Attendant

Your Role in the Story

The Public Area Attendant is responsible for maintaining exceptional cleanliness, hygiene, and presentation across all guest-facing and back-of-house areas at LUURA. This role ensures every space—from lobbies and corridors to spa facilities, public restrooms, and outdoor areas—meets LUURA’s high standards, while supporting a safe, welcoming, and seamless guest experience.

Key Responsibilities

• Maintain the cleanliness and upkeep of all public areas, including lobby, lounges, corridors, garden areas, pool area, public restrooms, offices and spa area.
• Ensure back-of-house areas such as staircases, locker rooms, and service corridors are clean, organized, and safe.
• Keep trolleys neat, fully stocked, and ready with guest supplies, cleaning materials, linen, and towels.
• Maintain pantries and workstations in a clean and organized state at all times.
• Conduct daily inspections to ensure all areas meet LUURA’s operational standards and aesthetics.
• Identify maintenance needs, report them promptly to supervisors, and follow up until resolution.
• Respond to guest requests and inquiries with courtesy, professionalism, and prompt action, escalating when needed.
• Ensure lost and found items are handled according to LUURA procedures and logged appropriately.
• Support other departments, such as room service or maintenance, to ensure smooth operations.
• Follow opening and closing procedures, including preparing public areas for guest arrivals and end-of-day checks.
• Maintain equipment in good working order and report any malfunctions or damages immediately.
• Attend daily briefings and remain up-to-date on property updates, events, and guest requirements.
• Follow LUURA’s health, safety, and hygiene protocols at all times.
• Demonstrate a polished and professional appearance, including full uniform, proper grooming, and attention to detail.
• Exhibit punctuality, reliability, and flexibility, including assisting with special tasks or laundry collection as required.
• Collaborate effectively with supervisors and colleagues to ensure a cohesive and motivated team environment.
• Demonstrate knowledge of LUURA’s standards, amenities, and procedures to support an exceptional guest experience.
• Handle physically demanding tasks, including lifting, bending, and standing for extended periods, in accordance with safety guidelines.
• Deliver consistent, high-quality service that aligns with LUURA’s hospitality culture and brand DNA.

Who We’re Looking For

• Minimum of 2 years of experience in housekeeping or public area maintenance within a hotel or resort environment.
• Strong understanding of cleaning standards, hygiene protocols, and safety regulations.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent communication skills and a friendly, guest-focused attitude.
• Ability to collaborate with a multi-cultural team and support smooth operations across departments.
• Physically fit and capable of performing all required tasks safely and effectively.
• Committed to maintaining LUURA’s high standards and delivering memorable guest experiences.