Your Role in the Story
As a Room Attendant at LUURA, you are responsible for ensuring that all guest rooms and assigned areas are immaculate, welcoming, and fully prepared for every arrival. You will deliver hospitable, prompt, and professional service, creating exceptional guest experiences while maintaining LUURA’s high standards of cleanliness, hygiene, and operational excellence. This role requires attention to detail, efficiency, and teamwork, supporting the Housekeeping Leaders and the broader Rooms Operations team in delivering a seamless guest journey.
Key Responsibilities
- Ensure guest rooms and assigned areas are cleaned, organized, and prepared according to LUURA’s standards and daily occupancy forecasts.
- Follow room cleaning sequences and LUURA procedures to ensure consistency and quality across all rooms.
- Maintain a fully stocked, clean, and organized trolley with guest supplies, linen, towels, cleaning supplies, and other essentials.
- Keep linen rooms and storage areas neat, organized, and stocked with necessary supplies.
- Report maintenance issues, lost or damaged items, or discrepancies immediately to the Housekeeping Assistant Manager.
- Respect guest privacy at all times and ensure “Do Not Disturb” statuses are observed.
- Deliver turndown services and distribute welcome amenities where applicable.
- Collaborate with other departments, including Room Service and Engineering, to ensure seamless operations and guest satisfaction.
- Attend daily briefings, stay updated on hotel information, and ensure all tasks for the shift are completed efficiently.
- Maintain high standards of hygiene, safety, and appearance, adhering to LUURA grooming guidelines.
- Respond to guest requests and questions in a professional, friendly, and helpful manner.
- Ensure housekeeping equipment is properly maintained and used safely.
- Handle lost and found items according to LUURA procedures and ensure valuables are promptly transferred to the Front Office.
- Assist in laundry collection and distribution as required, ensuring seamless service for guests and staff.
- Uphold punctuality, professionalism, and flexibility to support operational needs, including peak periods.