- Directly responsible for standards, recognition and counselling of staff in addition to providing exceptional outcomes on functions from 4 people to 1500 people.
- Coordinates the selection, training and development of all banquet colleagues to ensure hotel standards are maintained.
- Organizes and coordinate's function room set-ups and food and beverage services.
- Conducts frequent inspections of banquet facilities and equipment, reporting any deficiencies to maintenance.
- Liaises with the convener and coordinator before, during and after all services to ensure all needs are exceeded.
- Attends pre and post-convention meetings.
- Ensures all function information is kept up to date with respect to all changes and/or revisions.
- Participates in daily communication meetings (scoop) with the Catering, Stewarding and Culinary Teams.
- Able to build strong relationship with all team members to ensure high level of departmental morale through coaching and leading by example.
- Take a constructive approach to achieving departmental goals with regards to the Voice of the Guest, financial targets and health and safety.
- Ensures extremely high level of guest satisfaction showing a yearly increase in JDP meeting planner scores.
- Clients advocate in all areas to ensure outstanding guest experiences.
- Cooperate in all respects especially with reference to scheduling and the sharing of staff during busy periods.
- Coordinate with the Executive Chef and his Culinary Team on the execution of meal service for all catered functions.
- Ensures accuracy of billing of convention services.
- Complete necessary administrative tasks – including but not limited to, billing, gratuity distribution, buffet labels, filing and scheduling.
Physical Aspects of Position (included but not limited to):
- Frequent sitting throughout shift
- Occasional lifting and carrying up to 50 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs and ramps
- Ability to focus attention on guest needs, remaining calm and courteous at all times.