Clean and maintain all corridors, ice machine areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Review assignment sheet and update completed assignments. Check with Floor Supervisor and Housekeeping office for additional assignments throughout the shift.
- Review assigned area and complete general removal of any trash or debris on floors.
- Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
- Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
- Remove all dirty glassware from assigned Room Attendants' carts and closets. Transport to back landing. Return clean and capped glasses to floor closets in racks.
- Clean designated areas with proper chemicals, tools and equipment:
- guest room floor corridors
- floor closets
- service corridors
- elevators, tracks and landings
- guest ice machine areas
- stairwells
- Wipe down all surfaces of ice machines, counters/shelves.
- Ensure that nothing is stored in stairwells.
- Transport any Room Service trays/items in guest hallways to service elevator landings.
- Check under furniture for debris and remove if present.
- Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
- Dust and polish all woodwork.
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
- Clean all light fixtures, lamps and light switches; check for proper working condition.
- Clean guestroom door and service doors.
- Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
- Remove dust, grease and smears from house/public phones and reposition properly.
- Remove dust, dirt, marks and fingerprints from doors and doorframes.