- Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day
- Ensure towels, robes, amenities and refreshments are replenished and beautifully presented
- Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience
- Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner
- Demonstrate professionalism, consistency and a strong “One Team” approach in line with Fairmont Cheshire, The Mere values
- Observe all Health & Safety regulations while on the premises
- Follow procedures for accident reporting, maintenance faults, fire safety and emergency evacuation
- Complete all required documentation accurately and in line with departmental SOPs
- Maintain the company dress code and present a polished, professional appearance at all times
- Support therapists by preparing treatment rooms when required
- Handle guest enquiries courteously and ensure guests feel welcomed and cared for
- Attend training sessions to enhance skills and support continuous development
- Participate in meetings as required
- Carry out front‑of‑house or back‑of‑house duties as requested by management
- Undertake any additional tasks necessary to support the smooth operation of the spa
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.