- Perform professional massage therapies and body treatments, ensuring guest comfort, safety, and relaxation whilst adhering to Fairmont Spa protocols
- Develop and maintain expertise in various massage techniques, including Swedish, deep tissue, hot stone, and aromatherapy
- Conduct thorough consultations with guests to understand their needs and tailor treatments accordingly
- Maintain immaculate cleanliness and proper stocking of treatment rooms, preparing for appointments as required
- Provide exceptional customer service, including answering queries about spa facilities and services, and promoting spa offerings and retail products
- Stay current with industry trends, maintain valid professional licences, and participate in ongoing training to enhance service quality
- Support overall spa operations, including reception, retail, and marketing activities when needed, and collaborate effectively with other departments
- Adhere to all health and safety procedures, including emergency protocols and safe working practices
- Contribute to continuous improvement initiatives through active participation in departmental meetings and cross-training programmes
- Maintain accurate and detailed client records, including treatment notes and product recommendations
- Participate in regular team meetings and contribute ideas for improving spa services and guest experiences
- Assist in the development and implementation of new spa treatments and packages
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.