- Supervise the Public Area team, ensuring all guest鈥慺acing spaces meet Fairmont鈥檚 luxury cleanliness and presentation standards
- Conduct detailed inspections of lobbies, corridors, restrooms, spa areas, and public lounges to guarantee flawless appearance
- Support the Housekeeping Manager in coordinating daily schedules, priorities, and service expectations
- Lead by example, maintaining a polished, professional presence throughout the hotel
- Ensure timely completion of cleaning assignments, managing productivity and service flow
- Provide coaching, guidance, and on鈥憈he鈥慾ob training to Public Area Attendants
- Respond promptly to guest requests, ensuring warm, anticipatory, and personalised service
- Collaborate with Front Office, Guest Relations, Engineering, and Spa teams to support seamless operations
- Monitor stock levels, equipment, and cleaning supplies, ensuring efficient usage and replenishment
- Support service recovery, addressing guest concerns with discretion and professionalism
- Maintain accurate records of cleaning schedules, maintenance issues, and inspection reports
- Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times
- Uphold health, safety, and hygiene procedures, including COSHH and manual鈥慼andling guidelines
- Participate in daily briefings, sharing updates on occupancy, events, and operational priorities
- Assist with onboarding and training of new Public Area team members
- Promote a positive, collaborative, and guest鈥慺ocused team culture
- Ensure lost鈥慳nd鈥慺ound procedures are followed accurately and securely
- Support additional tasks as required by the Housekeeping leadership team
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.