Participate in the preparation, set鈥憉p, and maintenance of the golf course and all associated areas in line with Fairmont brand standards
Oversee the daily readiness of the golf shop, ensuring immaculate presentation, accurate merchandising, and operational efficiency
Support the Golf Operations Manager and Duty Manager by maintaining full awareness of daily and weekly business levels, events, and operational priorities
Lead by example in delivering an exceptional guest journey across all golf touchpoints, ensuring a warm, polished, and professional service style
Ensure accurate use of the tee鈥憇heet system, maximising sales opportunities, guest flow, and product awareness
Encourage and promote on鈥慶ourse and clubhouse F&B offerings, driving revenue and enhancing the guest experience
Demonstrate full knowledge of membership categories, pricing structures, policies, and member benefits, providing confident and accurate guidance
Support membership retention and acquisition, engaging with prospective members and nurturing existing relationships
Maintain high standards of cleanliness, organisation, and presentation across the golf shop, retail displays, and operational areas
Ensure all cash handling procedures are followed accurately, securely, and in line with company policy
Provide guidance and informal leadership to Golf Operations Assistants, supporting training, task allocation, and daily workflow
Assist with the coordination of golf events, tournaments, and group bookings, ensuring smooth execution and guest satisfaction
Monitor stock levels, support retail ordering, and maintain accurate inventory records
Respond promptly to guest enquiries and concerns, delivering confident service recovery where required
Uphold Fairmont grooming, conduct, and service standards at all times
Demonstrate flexibility and multi鈥憇killing, supporting additional tasks as required to meet guest and operational needs