- Support the Sales team with administrative tasks, proposals, contracts, and client communication
- Respond to sales enquiries promptly and professionally, ensuring all leads are handled in line with Fairmont standards
- Prepare quotations, proposals, and event documentation with accuracy and attention to detail
- Maintain the CRM and sales systems, ensuring all client information, activities, and opportunities are updated and accurate
- Coordinate site visits and client appointments, ensuring a polished and welcoming experience
- Assist with the planning and execution of events, familiarisation trips, and promotional activities
- Liaise with operational departments including Events, Front Office, F&B, and Reservations to ensure seamless delivery of client requirements
- Support the Sales Managers with diary management, travel arrangements, and meeting preparation
- Prepare reports, forecasts, and departmental summaries as required
- Monitor and maintain sales collateral, ensuring all materials reflect current brand standards and offerings
- Assist with client follow鈥憉p, nurturing relationships and supporting repeat business
- Ensure all correspondence and documentation reflect Fairmont鈥檚 luxury communication style
- Support the coordination of group bookings, ensuring accurate rooming lists, billing details, and event notes
- Maintain confidentiality of client information and commercial data
- Represent the Sales department with professionalism, courtesy, and a polished personal presentation
- Demonstrate flexibility and multi鈥憇killing, supporting additional tasks to meet business needs
- Uphold Fairmont grooming, conduct, and service standards at all times
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.