Reporting to the Housekeeping Manager, responsibilities and essential functions include, but are not limited to:
- Establish goals, measurements and results for the department along with the Housekeeping Manager
- Promote high morale through recognition and removal of identified barriers
- Organize and participate in colleague recognition events
- Responsible for coaching, developing and managing the performance of the Housekeeping team
- Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
- Track and address all guest comments and concerns
- Monitor labor costs while ensuring effective resource scheduling, vacation planning and department productivity
- Provide necessary resources, functional tools and equipment to get the job done
- Effective everyday communications, including performance management
- Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
- Monitor/revise as needed, departmental health & safety tools
- Enhance and monitor department environmental initiatives and recycling programs
- Effective and timely interaction with all hotel departments
- Communicate effectively with the Maintenance department regarding guest rooms and public areas
- Adhere to all hotel environmental policies, programs and initiatives
- Other duties as assigned