Banquet Captain (Full Time)
The Banquet Captain is responsible for maintaining the high service standards of the Fairmont Hotel Macdonald. The Banquet Captain is responsible for organizing and carrying out the functions of the Banquet Department. These functions may include but are not limited to, staffing, scheduling, inventories, ordering, BEO updates, reviews and meetings, Banquet Invoice tracking, Billing and review, coaching and counseling, room set-up prep, room break-down prep, and other Banquet management related responsibilities.
What you will be doing:
Reporting to the Director of Banquets , responsibilities and essential job functions include but are not limited to the following:
- Maintain close guest contact and banquet staff contact
- Clearly communicate verbally and in writing with Banquet staff, kitchen staff and other hotel departments
- Make management decisions in the best interest of the hotel and the guest
- Review and maintain high quality of set-up, service and follow-up for Banquet events
- Accurately tally beverage consumption sheets in a timely manner
- Accurately and efficiently process Banquet checks (post, client signatures, close and process)
- Abide by Banquet service standards
- Direct multiple events at the same time
- Lead Banquet Servers, Housemen and kitchen personnel in teamwork
- Train and follow up on service standards
- Provide excellent overall design and d茅cor of banquet space, even in the absence of client provided supplies
- Secondary skills such as bartending, serving, room set-up and break-down
- Other duties as assigned
SUPERVISORY RESPONSIBILITES
- Directly supervises Banquet Servers, Banquet Housemen and Banquet Bartenders, alone or in tandem with other Banquet Captains and the Director of Banquets or the Assistant Banquet Manager.
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 50 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs, and ramps.