Spa Operations Manager - Fairmont Sonoma Mission Inn & Spa (Hotel)
Are you a hands-on leader with a passion for wellness and a talent for inspiring teams while delivering exceptional guest experiences? Join the Spa leadership team at Fairmont Sonoma Mission Inn & Spa, where geothermally heated pools, a traditional Roman-style bathhouse, and a curated menu of massages, facials, and body treatments pay homage to the region鈥檚 holistic healing traditions.
What you will be doing: Reporting to the Director, Wellness, Retail & Club 1927, responsibilities and essential job functions include but are not limited to the following:
- Provide hands-on leadership for the day-to-day operations of the Spa, including scheduling, payroll support, opening and closing procedures, and service coordination, to deliver a consistently elevated luxury wellness experience
- With a strong front-of-house focus, directly oversee the Reservations Team, Spa Experience Coordinators (Reception), and Spa Supervisors
- Foster an engaged, high-performing work environment through ongoing coaching, feedback, recognition, and development
- Support onboarding, training, and continued development of spa colleagues
- Ensure exceptional guest experiences aligned with brand standards, including seamless guest flow across treatments, thermal amenities, and retail spaces
- Actively manage guest feedback and service recovery to drive satisfaction and loyalty
- Partner with the Spa leadership team on SOPs, workflow optimization, and operational improvements
- Contribute to menu updates, seasonal offerings, and wellness programming
- Support revenue, labor, expense, and retail performance goals, including merchandising and inventory control
- Maintain operational, cleanliness, and presentation standards across treatment rooms, thermal areas, retail, and back-of-house spaces
- Serve as a liaison between spa teams, leadership, and cross-functional departments
- Participate in leadership meetings and contribute to resort wellness initiatives
- Ensure compliance with all health, safety, sanitation, labor regulations, and departmental policies
- Other duties as assigned