As the Conference and Events Operations Manager, you will play an essential role in demonstrating the “Passion for Excellence” through serving our guests with flair and professionalism, ensure all guests are provided with personalised service and embody the art of French hospitality through a “can do” attitude. Other duties include, but not limited to:
- Manage and drive all banquet and conference operations, ensuring seamless execution of events from handover to delivery.
- Partner closely with the Conference and Events sales teams, kitchen and wider hotel departments to deliver flawless, client-focused outcomes.
- Drive operational performance through effective rostering, cost control, equipment management and revenue optimisation.
- Provide hands-on leadership on the floor, ensuring function setups, service delivery and client specifications are met without compromise.
- Build a high-performing, engaged team culture that consistently delivers Sofitel service standards and luxury experiences.