Consistently offer professional, friendly and engaging service
Assist the Director of Security with special projects and provides for the safety and security of guests, colleagues, and hotel property in an effective, professional and guest-friendly manner.
Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
Train and direct department staff in the proper adjudication of their duties, to include the delivery of quality security services to guests and hotel staff in a friendly and professional manner.
Coach officers, in conjunction with Fairmont Breakers policies and procedures.
Ensure that the hotel is in compliance with all federal, state, and local laws.
Ensure that any violations to law or hotel policy is investigated and reported
Conducting security and safety assessments to determine if hotel guests employees and assets are properly protected.
Respond to all emergency situations and provide First Aid and C.P.R. as required
Correct and report any fire hazards or health and safety hazards
Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective, and write comprehensive reports.
Utilize cost-efficient technologies and techniques to provide effective and seamless provision of security services.
Resolve security related issues or problems.
Coordinate in a timely fashion all Security logs, shift reports, and other permanent records
Conduct cash counts and crowd control
Handle all internal and external inquiries in person and via phone/email whilst sitting in the security office
Patrol the interior and exterior of the hotel and action any situation requiring attention, including all stairwell.
Handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.
Assist disabled guests.
Assist in implementing preventive safety and security programs.
Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.
Take an active role in the implementation of the hotel's fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays.
Champion the hotel sex trafficking prevention program and offer guidance to employees.
Assist in offering orientation classes for new hotel colleagues regarding security procedures
Assist in training related to the hotel's emergency procedures.
Control the key, lock system, alarm system, and fire protection system.
Conduct V.I.P. escorts in a professional and courteous manner.
Monitor the Closed-Circuit Television (CCTV), and review the footage as needed.
Conduct departmental key control audits and maintain key control records
Maintain computer records of all actions in a Daily Activity Report
Assist guests regarding hotel facilities in an informative and helpful way
Coordinate lost and found items program. Document, organize and store all lost and found items given to Loss Prevention; document guest inquiries for lost items and coordinate return of lost items to guests.
Inspect employee packages, purses, bags, etc. as employees enter or leave the property.
Ensure the department鈥檚 daily paperwork is completed and filed
Ensure equipment inventories are completed
Knowledgeable in the use of all security equipment, i.e., radios, cameras, printers, computers and electronic lock systems
Follow department policies, procedures and service standards