• To generate and maintain customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment).
• To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications.
• To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.
• To implement & executes all sales objectives and action plans to reach and exceed targets set.
• To solicit and serve transient and group business & meetings.
• To formulate corporate offer letters and yearly contracts and any other required business correspondence.
• To establish parameters, quotes and negotiate prices with customers for transient and group business.
• To ensure that the response to any business request is actions within 24 hours
• To promote & produce sales leads for the Accor Hotels outside of coverage area.
• To arrange site inspections of hotel.
• To disseminate sales related information to other departments as appropriate.
• To maintain close communication with the Events Management Team in the negotiation process of their accounts.
• To attend all pre-& post – conference meetings, as required, arranged by the Event’s Management Department.
• To follow up with the Events Management Team after the post – event meeting with Thank You calls and send Thank You Letter together.
• To perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
• To handle incoming calls and ensures messages are taken in details are forwarded to the person concerned.
• To attend departmental and communication meeting as requested by Department Head.
• To attend major events in hotel & city as requested by Department Head.
• To closely monitor accounts revenue and business production of own corporate portfolio and that of any assigned Sales Executives.
• To maximize up selling opportunities whenever possible.
• To review direct competition and conducts regular research.
• To establish and maintains files of major accounts and assists Director of Sales in maintaining the accounts management system.
• To ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
• To maintain an up to date account & contact database and details in property management system.
• To ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
• To closely coordinate and communicate with outbound sales office with regards to accounts/markets that are serviced by Outbound Sales.
• To ensure that Accor Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.