Main Duties:

Administration

Liaise with different departments for smooth and co-ordinated work.
Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

Maintaining guest profile and updating the same on regular basis
Ensure to interact with the guests & enable the team to understand guest requirements

Financial

Operational

Adhere to the Standard Operating Procedures & policies.
Ensure maximum room occupancy within agreed overbooking policy
Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
Ensuring all calls are handled according to Resa Vision training
Check the grooming and hygiene of the team.
Conduct briefing for Reservation team
Communicates with FOM all information likely to be interest to them
Preparing the reservation team with different rate query and training the team
To practice up selling of rooms
Ensuring that the team strives for achieving the budget and goals of the department
Ensuring that the guest special requests are taken care of.
Ensuring that the airport pick up and drop is communicated to concierge chief well in time
Ensuring the all VIP to be marked on the system as VIP
Making sure that the Opera system does not have double guest profile
Ensuring that the field picked up in Opera are accordingly to the guest information
Reports to be in proper manner

Reservation Executive

Job Description