Administration
- Maintains the standards of performance as detailed in the Departmental Operations Manual to ensure the efficient operation of the department in accordance with Hotel Policy.
- Having good knowledge of his duty鈥檚 and responsibilities, basic cooking skills and appropriate taste for the dishes
- Assists in establishing the identity of the outlet by providing the standards of food presentation required by each outlet.
- Is aware of the method of preparation and the standard recipe for every menu items in his particular kitchen and follows the procedures at all times.
- Maintains and cleans all work areas, kitchen equipment and utensils to the high standards of cleanliness and hygiene required by the hotel.
- Co-ordinates with colleagues whenever necessary regarding operational problems.
- Is familiar with the operational procedures of all equipment in the kitchen and operates them in the correct manner to ensure the maximum efficiency and personal safety.
- To assist in the implementation of the various food safety and hygiene standards including HACCP and other Municipality regulations.
- Participates in regular meetings and briefings as may be scheduled.
- Responds to any changes in the Food and Beverage function as dictated by the industry, company or hotel.
Financial and Revenue Responsibilities
- To ensure that each kitchen runs at an acceptable food cost.
- Minimize wastage
- Applying fifo procedures
Training and Human Resources
- To attend training and meetings as and when required.
- Participates in any scheduled training and development program that may improve personal or departmental standards.
- Provide training to commi鈥檚 and ensure their knowledge about kitchen standards is up to required level.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Guest Service Responsibilities
- Ensures that guest needs and expectations are met by providing a consistently high standard of food preparation and presentation.
Miscellaneous
- To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To provide friendly, courteous and professional service at all times.
- To maintain good working relationships with colleagues and all other departments.
- To read and understand the hotel鈥檚 Employee Handbook and to adhere to the hotel鈥檚 rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
- To comply with local legislation as required.
- To respond to any changes in the department as dictated by the needs of the hotel.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.