What You Will Be Doing:
Monitor security of all space and assets throughout shift
Work closely with all Departments to safeguard assets and ensure compliance in all life safety and security areas
Enforce Covid-19 safety protocols for colleagues and guests
Initiate and coordinate emergency procedures in the event of an emergency
Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
Develop and implement internal safety trainings, protocols, and programs
Coordinate Hotel-wide safety trainings with local authorities and outside vendors
Provide rapid response to all guest and colleague incidents, accidents, and emergencies
Responds to all first aid calls and administers aid as appropriate
Ensure clear, concise and factual reporting of all incidents, accidents and patrol rounds
Present for VIP arrivals, departures, and high-profile guest functions
Develop and maintain strong relationships with Building security and local authorities
Participate in colleague briefings and formal communication meetings
Review daily reports and arrivals ensuring proper preparation for shift
Assist management with colleague bag check and locker check programs
Audits Hotel Key Program, ensuring procedures are followed
Consistently offer professional, engaging and friendly service
Other duties as assigned